Returns Policy
Thank you for shopping at Enigmedic Beauty – Enigmedic by Elicia.
If you are not entirely satisfied with your purchase, we’re here to help.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You may return most new, unopened items within 30 days of delivery for a full refund.
Non-returnable items:
Gift cards/certificates
Sale items
Discounted items
Free gifts
Items purchased under a special offer
shipping cost
** To complete your return, we require a receipt or proof of purchase. **
Refunds
We do not consider a change of mind as a reasonable request for a refund.
We do not issue refunds on items that have been opened and used.
Where applicable, once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We currently ship to Australia, New Zealand, United States of America, Canada, India, United Kingdom, Ireland and UAE. If you are outside of our shipping zone (s) and would like to make a purchase, please contact us on he***@en***************.com and we will see if we can arrange shipping to your destination.
Processing Times
Orders are processed Monday through Friday and are shipped within 24-48 hours of placement, excluding weekends and public holidays. Tracking information is sent via email within 24 hours of the item being shipped.
Shipping Costs – $ AUD
| Country | Min order for shipping | Standard Post | Express Post |
| Australia | $6 | $10 | |
| New Zealand | ( $99 min order for shipping ) | $15 | Not available |
| USA & Canada | ( $99 min order for shipping ) | $20 | Not available |
| UAE | ( $99 min order for shipping ) | $30 | Not available |
| India | ( $99 min order for shipping ) | $20 | Not available |
| UK & Ireland | ( $99 min order for shipping ) | $25 | Not available |
Australia Post Shipping Times 2023 *Once your order is dispatched.
| Location | Express Post | Standard Parcel Post |
| NSW, ACT | 2-3 Business Days* | 3-5 Business Days* |
| VIC | 1-2 Business Days* | 2-5 Business Days* |
| QLD | 2-3 Business Days* | 4-7 Business Days* |
| SA | 2-3 Business Days* | 3-6 Business Days* |
| TAS | 2-3 Business Days* | 3-5 Business Days* |
| NT | 3-5 Business Days* | 7-11 Business Days* |
| WA | 3-4 Business Days* | 8-10 Business Days* |
| INTERNATIONAL | Standard International | |
| Zone 1 – New Zealand** | 8-12 Business Days* | |
| Zone 2 – Asia Pacific**India | 8-12 Business Days* | |
| Zone 3 – USA and Canada** | 6-10 Business Days* | |
| Zone 4 – UK & Ireland** | 8-12 Business Days* | |
| Rest of the World ** UAE | 8-12 Business Days* |
* These are estimates only and we can’t be responsible for increased shipping times.
** Customs policies vary widely from country to country. For information about customs policies that apply in your country please contact your local customs office. Any additional charges for customs clearance, import duties or local taxes are to be borne by the customer. We do not take any responsibility for these charges and have no control over what they may be. Please note we are unable to reimburse any costs incurred in relation to those matters and do not accept any responsibility for delays as a result, regardless of the circumstances.
International Customs Charges and Taxes
International customers may be required to pay sales tax, duty, and/or Customs charges. All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Enigmedic Beauty – Enigmedic by Elicia is not responsible for any additional taxes and customs charges that are requested during the shipment of your order. If you refuse your delivery, you are responsible for the original delivery charges, any applicable tax and duties charges, and the cost of returning the package and will not be entitled to a refund. Please note these charges are implemented by your countries government and are not associated with a courier or postal service.